1. As detailed in "Communication Competency: Paul Millman, CEO, Chroma Technology," what problem did Paul Millman have in performing his role at Chroma Technology?

A. his reliance on building employee relationships

B. his unwillingness to use task behavior strategies

C. the lack of visibility he had with lower-level employees

D. the lack of clarity about his role within the firm

2. The biggest limitation of the behavior model is the lack of attention it gives to the effects of

A. relationships.

B. consideration.

C. situations.

D. structure.

3. John is a top-level manager at a software company. Eric is one of the company's retail store managers. Eric respects John as a leader and aspires to be just like him. Based on this scenario, what kind of power doesJohn have?

A. referent power

B. expert power

C. legitimate power

D. reward power

4. Which of the following is NOT a tactic used to exert influence in an organization?

A. ingratiation

B. coalition

C. pressure

D. reinforcement

5. In the mature partnership phase of the LMX model, exchanges include emotional bonds.

True / False