Question
1. Carlos is the owner of a spare-parts sale establishment that is located near workshops and dealerships. It has a cashier whose schedule is from
1. Carlos is the owner of a spare-parts sale establishment that is located near workshops and dealerships. It has a cashier whose schedule is from 9:00 a.m. to 6:00 p.m. (with two hours for lunch). Carlos wants to improve sales at that location, but he doesn't know how to do it. He thinks of two options: to hire more staff and extend the time of care to meet the demand, and another option would be shortening to an hour the current two-hour lunch that the cashier has. What are the characteristics of this organization?A. Formal organizationB. Formal structureC. Informal organizationD. Common goals___________________________________________________2. What is the first decision Carlos has to make to improve sales at that location?Select one:A. Execute actions, motivate his cashier, and control the processesB. Hire employees, control their work, and extend the working dayC. Officialize and become a formal organizationD. Determine the desired objective___________________________________________________3. Carlos decided to become a formal organization. What is the first step he has to do?A. MotivationB. LeadingC. PlanningD. Implementation___________________________________________________4. A manager's job requires a range of skills. What skills does Carlos have to develop in the planning process?A. Human skillsB. Do not need to perform any specific skillsC. Technical skillsD. Conceptual skills___________________________________________________5. There are many types of managers based on their purpose and location in the organization. What kind of manager is Carlos?A. Top managerB. Functional managerC. Project managerD. General manager___________________________________________________
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