1._______ days prior to account being due, send an email and make a phone call to the customer thanking them for their attention and business, and reminding them that they have an upcoming payment due date.

2.________ days after due date, make a phone call reminding the customer of the due date, and the balance due.

3.If the customer is local, consider stopping by to talk and discuss the account at this time.

4.________ days after the phone call in (2), send a more forceful letter reminding the customer of the overdue balance, the terms under which the credit was extended, and the service charges that are accruing.

5.________ days after the letter in (4), send a letter notifying the customer that the account has been placed on hold, no further credit will be extended, and, if the outstanding balance is greater than $ ____________, that the matter has been turned over to an outside collections agency - turn the account over to a collections agency.

6.________ after the account has been turned over to an outside collections agency, a determination will be made whether to 1) write off the debt; or 2) move from collections to legal action. At this point, send a letter to the client notifying them that their credit account has been cancelled.

It must be whether the debt is high enough to send to your legal department, or outside counsel then whether or not to initiate legal action and collect the past-due amount. This can be done via the Legal Action Policy.