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1 Describe the connection betweenthe International Organization for Standardization(ISO), Six Sigma and Business Process Management 2. Differentiate between old quality measurements and process-based quality measurements

1 Describe the connection betweenthe International Organization for Standardization(ISO), Six Sigma and Business Process Management

2. Differentiate between old quality measurements and process-based quality measurements

3 Explain how "visualize, measure, analyze, improve, control, and re-engineer" fit into business process management

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