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1) Describe Xpresso Lube's service package. 2) How are the distinctive characteristics of a service operation illustrated by Xpresso Lube? 3) What elements of Xpresso

1) Describe Xpresso Lube's service package.

2) How are the distinctive characteristics of a service operation illustrated by Xpresso Lube?

3) What elements of Xpresso Lube's location contribution to its success?

4 Given the example of Expresso Lube, what other services could be combined to "ad value" for the customer?

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