(1) Describethe strengths and weaknesses of at least two different engagement strategies and explain how to choose the most appropriate engagement strategy for your purpose.

(2) How do you ensure you participate in the development of new systems and processes ensuring continuous improvement?

(3) What things should you consider when designing feedback, evaluation or research information gathering processes for consumers and carers. Think about the following:

• Strategies for recruiting participants
• Steps to plan the interviews
• Importance of language used
• Engagement strategies
• Risks and challenges when engaging consumers/carers
• Record keeping
• Distribution of formal and informal feedback.

(4) List at least five key elements of facilitating effective meetings regarding improvement of mental health services.

(5) List at least five key elements of facilitating effective groups regarding improvement of mental health services.