1. Discuss and provide at least 2 examples (your own experiences is preferable) of strategies you can use to prevent customer dissatisfaction.

2. What strategiescan you use to build strong relationships with co-workers (internal customers)? Discuss at least 2 strategies that you have used or intend to use in your workplace.

-Give some thought to what it would mean to your organization if a natural disaster struck your area and what that would mean to you personally and to your customers. With this in mind, spend some time on the Internet searching information about what organizations are doing to prepare for catastrophic events or disasters.

-Once you gather the information, prepare a checklist of things that you could do as a service provider to prepare for such a catastrophe. Also, think of what recommendations you could offer your supervisor for developing contingencies to keep service flowing to your customers.

1. Why do you think that service recovery efforts are often limited in small companies? Explain. 2. What could be done to better prepare employees of small businesses to better handle service breakdowns? Explain. 3. If you were an employee of a small business and a customer received the wrong product, what would you do to appease the customer? Explain