1. Establishing a support call centre in a country other than the country where the company operates is an example of

a. Outsourcing

b. offshoring

2. Which of the following statements BEST describe forecasting?

a. Forecasting is always accurate and helpful.

b. Forecasting is always accurate and effective.

c. Forecasting is always accurate but very costly.

d. Forecasting is not always accurate.

e. Forecasting is always more accurate in the long run than in the short run.

3. When measuring the forecast accuracy, which of the following gives weights large errors more heavily?

a. MAD

b. MSE

c. MAPE

d. regression

e. N-period moving average

4. MAD is

a. the difference between the actual and forecasted demand.

b. the difference between the actual demand and the number of periods.

c. the difference between the actual demand and forecasted demands divided by three.

d. the difference between the actual demand and the forecasted demand divided by the number of those differences.

e. the number of periods divided by the number of actual demands