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1- Evaluate United's response to Dave Carroll's request. What was their biggest mistake and how they could have prevented it? 2- Why was this video

1- Evaluate United's response to Dave Carroll's request. What was their biggest mistake and how they could have prevented it? 2- Why was this video seen by so many people so quickly? 3- In general, how should corporations prepare for the challenge posed by user-generated content and other material disseminated on social media

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