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1. Explain how a business process could become a competitive asset for a business. (7 Marks) 2. What is the role of Knowledge Management Systems

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1. Explain how a business process could become a competitive asset for a business. (7 Marks) 2. What is the role of Knowledge Management Systems (KMS) in business? (7 Marks) 3. Compare and contrast the value chain and value web. (7 Marks) 4. Explain how disruptive technology might impact existing businesses. (7 Marks)

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