$1.$ From your knowledge of restaurants, from the video, from the Global Company Profile that opens this chapter, and from the case itself, identify how each of the $10$ OM strategy decisions is

applied at Hard Rock Cafe.

$2.$ How would you determine the productivity of the kitchen staff and waitstaff at Hard Rock?

$3.$ How are the $10$ OM strategy decisions different when applied to the operations manager of a service operation such as Hard Rock versus an automobile company such as Ford Motor Company?