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1. How can 'customer service' be a differentiator in the service industry? 2. How can a company such as easyProperty ensure 'e-service quality'? 3. Do
1. How can 'customer service' be a differentiator in the service industry? 2. How can a company such as easyProperty ensure 'e-service quality'? 3. Do you agree with Ed Mead when he said 'the internet provides many things, a personal service is not one of them'? Explain your reasons.
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