1. How does the operations function differ from the marketing and finance functions of an organisation? 2. What are the core distinguishing characteristics of products and services? 3. What are the key differences among a mission statement, goals, strategy, tactics and operations? 4. What are the main types of business strategies that can found in organisations? 5. For the below scenario: a) Identify the single factor (labour) productivity ratios (per employee) for the two weeks. b) Identify the multifactor productivity ratios for the two weeks. c) What are the differences between the two productivity measures for each week? 6. What is the main difference between standardisation and mass customisation? 7. What are the different types of mass customisation? 8. What are key characteristics of a well-designed service system? 9. What are three questions that strategic capacity planners seek to answer in organisations? Week Number of Workers (per week) Number of Pencils Material Costs (per Made (per week) week) Week 1 (40 hrs) Week 2 (40 hrs) Note. Employees are paid $5 per hour. 3 2 1000 900 $200 $300