1. How have businesses changed over time and why is SCM important? What are some business and logistical problems that SCM can help to overcome? Do you think that SCM systems are one-size-fits-all software, or is it something that requires customization? What are some specific features of SCM software?

2. Why is CRM important? How can it be used to help businesses? What types of hardware can be used with CRM software by businesses? What kinds of businesses can benefit from CRM? Are there identifiable ways in which a business uses CRM to connect with you, the customer?

3. In what way are ERP, CRM and SCM connected? Why do businesses use ERP? What are the major benefits? What are some components that make up ERP systems? Name three and explain why they are important. What is more important to gather from ERP: data or information?

Next, answer the following:

4. The video case of Delaware Life not only gives insight into ERP systems, but also the use of cloud technology. Do some general research on cloud technology being used with SCM, ERP or CRM systems. What are the benefits of using these systems in the cloud? Are there any potential drawbacks?