1. Identify and describe the two major obstacles to effective interpersonal communication.Give a specific example for each?

2.Answer the following. Give a specific example for each

a.Explain the types of communication that invalidate people.

b.Describe the attributes of validating communication.

3.Explain the major response types used in supportive listening. Provide the key advantages and disadvantages for each response type.

4.Gerry is a manager at a car sales dealership. He was concerned about a new line of cars that were not selling well. He wanted to discuss the issue with other managers and asked the secretary for the senior executive of the dealership to put the issue on the agenda for the next all managers meeting. She responded, "Sorry, the agenda is already full for the next three months of meetings. Would you like me to put the issue on the agenda four months from now?" At that moment, the senior executive came out of his office and stopped to say hello to Gerry. After greeting the executive, Gerry explained his concern over the low sales with the line of cars and asked if it could be discussed at the next meeting. The senior executive turned to the secretary and asked her to put it on the agenda for the next meeting. Then, he said to Gerry, "Just so you know, we are considering elimination of that line of cars at our dealership. No one knows that yet, but think about that before our next meeting."

Answer the following.

a.Which key indicators of Gerry's upward power in an organization are apparent above?

b.Which key indicators of Gerry's outward power in an organization are apparent above?

c.Which key indicators are not apparent above?