1. Identify the basic three-step model to decision making.

2. As a manager, what are five delegation principles and techniques you would apply in your day-to-day work?

3. What are three factors to consider when selecting the 'right person for the job' when you want to delegate a task?

4. What are three ways supervisors and managers would monitor the performance of their staff?

5. What are three activities involved when managers undertake planning activities?

6. What are three activities involved when managers undertake organising activities?

7. In your role as a manager, give three reasons why you would provide 'organisational performance' information to staff.

8. Give two reasons why you would make your employees aware of changes made to 'organisational policies'.

9. What are two reasons you would provide your employees information about 'marketing information and targets'?

10. Identify four topics you would cover when presenting 'overall organisational objectives' to your employees.