1. Identify the four major goals of a correspondence management program. 2. Describe the procedures for determining the current status of a correspondence management program. 3. State the cost factors associated with correspondence creation. 4. Describe two strategies for accomplishing each of the goals of a correspondence management program. 5. Explain three methods for evaluating correspondence management. 6. Define directive. 7. Describe the steps in planning a directives management program. 8. Relate the importance of an appropriate classification system to directives management. 9. Describe the format of a directive. 10. Explain what copyright means and how to avoid copyright infringement. 11. Distinguish among copy practices, procedures, and control devices. 12. Describe considerations in the selection of copy methods and printing methods. 13. Identify cost factors associated with copy functions