1. If you were hired as aconsultant to developthese KPIs for TD,how would you assesswhat KPIs they shouldbe measuring? Ingeneral, what areas ofservice and costwould these KPIsaddress? Be sure toinclude both internaland customer KPIs.

Ans) When evaluating the KPIs that TP should be tracking, the consultant should first identify who the company's key stakeholders are, such as its customers, employees, shareholders, and suppliers. The consultant should then do a thorough review of the company's operations, including the manufacturing process, supply chain, and customer support. The study can help identify the company's advantages and potential growth areas. Based on this study, the consultant can develop a set of KPIs that cover internal and customer-facing indicators.

Production effectiveness, inventory turnover, waste minimization, and personnel productivity are some internal KPIs that TP could track. On-time delivery, order accuracy, product quality, and customer happiness scores are just a few examples of customer-facing KPIs. TP can better understand its operations and pinpoint areas that need to be improved in order to meet the needs and preferences of its customers by keeping an eye on both internal and external KPIs.

2, What KPIs would you recommend for the manufacturing facility? Why?

1.Production Efficiency: A KPI called production efficiency assesses how efficiently TP factory utilizes its resources to generate things. It is measurable as the discrepancy between output as anticipated and actual, and it may be utilized to identify inefficient or congested plant locations.

2.Quality Assurance: This KPI measures the percentage of products that meet the quality requirements of company. The factory can identify areas where the production process needs to be enhanced to reduce defects and increase customer satisfaction by keeping an eye on this indicator.

3.Downtime: This KPI measures the amount of time that machines are not operating due to breakdowns, maintenance, or other issues. It would help the company identify areas where improvements could be made to reduce downtime and increase productivity.

4.Scrap rates: This KPI measures the percentage of materials that are discarded or rejected during the manufacturing process. It would help the company identify areas where quality improvements could be made to reduce waste and costs.

5. On-time delivery: This KPI measures the percentage of orders that are delivered on or before the promised delivery date. It would help the company monitor its ability to meet customer expectations and maintain customer satisfaction.

6. Safety incidents: This KPI measures the number of safety incidents that occur in the manufacturing facility, such as accidents or injuries. It would help the company monitor its safety performance and identify areas where improvements could be made to reduce risks to employees and the business.