1. In a SWOT analysis, which of the following would typically be considered a threat?

Select one:

a.

New products from competitors

b.

Slow-paying customers

c.

Less government regulation

d.

A lack of qualified employees

e.

A high employee turnover

2.

What is the meaning of the solid lines connecting the boxes on an organization chart?

A)

B)

C)

D)

E)

a.

They identify the relationship of the important staff departments.

b.

They identify the products or services available from the organization.

c.

They identify the relationship between the processes in the flow of materials/services.

d.

They identify the level of specialization within the organization.

e.

They identify the reporting relationship, or chain of command, within the organization.

3.

Michael is in the process of taking the department's overall "job" and breaking it down into smaller and smaller "jobs." Michael is working on

a.

a matrix structure.

b.

job analysis.

c.

job classification.

d.

job specialization.

e.

departmentalization.

4.

Leaders who exercise authority and expect subordinates to take responsibility for performing the required tasks without undue explanation are known as:

a.

Autocratic leaders.

b.

Free-rein leaders.

c.

Transformational leaders.

d.

Democratic leaders.

5.

When Disney allowed for an extra two weeks between the time when a new cruise ship was supposed to be finished and its first scheduled cruise, they were engaged in ________, while they would have been engaged in ________ if the ship suddenly sank as it was launched.

Select one:

a.

crisis management; contingency planning

b.

contingency planning; strategic planning

c.

crisis management; crisis management

d.

contingency planning; crisis management

e.

contingency planning; contingency planning