1. In both Chapters 1 and 2, examples of restaurants and fast-food chains were used to describe business processes, as they are deemed to be readily familiar to many students. On the basis of your experiences from using the drive-through window at a fast-food chain, prepare one each of the three listed pictorial representations of the food-ordering and delivery processes. Your drawings should portray the restaurant's perspectivethat is processing a sales transaction via the drive-through window.

a. Process map

b. Document flowchart

c. Data flow diagram

2. Mary Morrissey is a college student. Each Monday through Thursday, she commutes to her classes at Tannell Technical College (TTC). Each semester, Mary pays for on-campus parking privileges. Before Wednesday of the week prior to each new semester, Marie writes a check to TTC Parking Services for $150. She writes her student identification number on the check's memo line and then mails the check to the TTC Parking Services Office. Upon receipt of student checks, TTC's Parking Services Office clerk issues a current semester parking decal and a receipt for payment received. These items are mailed to each student at the address noted on the check. A daily listing of checks received is prepared and filed by date. A photocopy of the check is made and placed in a file organized by the student's last name. Accordingly, each student has a parking file maintained in the TTC Parking Services office. The checks are endorsed and deposited in the bank on a daily basis. Once each month, the TTC Parking Services office manager reconciles the bank statement. Prepare the following pictorial presentations of TTC's parking services processes:

a. Process map

b. Document flowchart

c. Data flow diagram