1. In considering customer's needs, the balanced scorecard method will look at:

• Organizational procedures and information systems.

• Residual income and return on investment.

• Return on sales and sales turnover.

• Market share growth and customer retention.

2. Which of the following statements correctly describes management compensation options?

• Bonuses are typically awarded for meeting or achieving specific goals.

• Stock options and awards are part of fixed salary compensation.

• Managers do not receive fixed salaries; instead their compensation is based on bonuses and incentives.

• Perks (perquisites) were eliminated as part of the Sarbanes-Oxley Act.