1. It is best to evaluate each job applicant separately before comparing them. Select one:

True

False

2. It is easy to make creative and inspirational decisions. Select one:

True

False

3. Continuity is not related to quality of service in the hospitality industry. Select one:

True

False

4. Labor regulation systems in all countries deal with different types of problems.

Select one:

True

False

5. Hospitality and the generic business world are very far apart.

Select one:

True

False

6. A psychological contract between employer and employee will be stable if:

Select one:

the employer and employee expect the same amount of effort on the job

the employee works more slowly than expected

the manager is not as strict as the employee expected

the salary is acceptable

7. People who share one attitude about work and instrumental orientation believe that:

Select one:

a person will make sacrifices in order to get the rewards they want in the future

managers should make a worker's career decisions for them

work helps a person satisfy their basic needs (money, security, etc.)

work and free time go together seamlessly

8. What is one key aspect that determines whether a group is productive?

Select one:

Being told what to do

Individuality

Cohesiveness

Uncertainty

9. What is authority?

Select one:

It is justified by power

The right to tell others what to do

Actions that are seen as fair

Punishments and rewards given to others

10. What does a company's pay structure have to do?

Select one:

It must pay people on time.

It must be easy to operate.

It must provide benefits for employees.

It must be manageable and seen as legitimate by the employees.

11. What is one skill needed to conduct an appraisal interview?

Select one:

The ability to provide feedback to the employee

Friendship with the employee

Full knowledge of an employee's career

Being able to take good notes

12. Why is it a problem if employee grievances are not solved in a uniform, consistent way?

Select one:

Conflict may occur

Grievances may take too long to resolve

The solution may not work

Employees may leave the company

13. In addressing an employee grievance, what do managers have to try to resolve?

Select one:

The symptoms and the cause of the problem

The employee's problem with her/his supervisor

How much an employee is paid

The symptoms of the problem

14. In hospitality, skilled and unskilled workers often work together. What does this mean for universal employee policies?

Select one:

It's best not to have universal policies.

Skilled and unskilled worker groups should be separated in order to avoid these problems.

Universal policies are never a problem.

One employee group might think a policy is fair, while another might think it isn't.

15. What is an example of "soft data" that can be included in human resources information? 

Select one:

A performance appraisal rating of "very good"

An employee's birth date

The number of people hired by an organization

The amount of revenue a company earns