1. Knowledge of postal products and services at a level sufficient to provide technical guidance to customers, managers, supervisors, and employees. 2. Ability to identify potential customers for postal products and services. 3. Ability to identify problems and make recommendations for service improvements 4. Ability to communicate orally and in writing to respond to customer complaints, serve as a liaison and present information on postal products and services. 5. Ability to plan, coordinate, and participate in programs and activities designed to increase customer awareness and understanding of postal products and services. 6. Ability to work cooperatively and interact positively with internal stakeholders and external customers