1. _______ learning provides employees with additional knowledge, skills, and abilities that can enable them to better connect with customers, engage in creative decision making and problem solving, and identify ways of improving work.

a. Kinesthetic

b. Passive

c .Lifelong

d. Observational

2. __________ training takes place in a seminar where one or more speakers lecture on a specific topic. a. Off-the-job b. Vestibule c. On-the-job d. Classroom