1. Let’s assume that five of the tents shipped to Outdoor Life Pty Ltd was damaged before they reached the customer. You are instructed to give the customer a credit note of 55 dollars (10 dollars per unit plus 10% GST) for the five damaged tents. Briefly describe how to create the above credit note in MYOB.

2. What does MYOB use the Historical Balancing account for?

3. What motives do people have for hacking? Why has hacking become so popular in recent years? Do you regard it as a crime? Explain your position.

4. How do I enter a sales return in MYOB?

5. What are customer relationship management systems? How do they benefit business?

6. Describe three ways you can take to minimize your risk of identity theft.