1	Listed below are some of the roles and functions performed by Supervisors and Managers, Briefly describe their roles:
	Roles / Functions	Definition
	Decision making	Supervisor Manager
	Delegating tasks	Supervisor Manager
	Monitoring staff	Supervisor

		Manager
	Planning and Organising	Supervisor Manager
2	Describe the characteristics of the following leadership styles
Authoritarian (autocratic)
Delegative (free reign)
Participative (democratic)
3	Describe Abraham Maslow's theory on motivation using the Maslow'spyramid. Using the Maslow's pyramid as a framework, what techniques would you usefor employee's motivation.

4	Describe Adam's equity theory onmotivation. How can you apply the equity theory to the management of individuals andteams?
5	List 6 different characteristics of an effective team?
6	Discus the four stages of team building
7	What are employeeappraisals? Why are employee appraisals important?

8	Read then answer the questions below relating to this case study: Sparks would fly every time there was a meeting of executive housekeepers from the different hotels, particularly between Frieda and Consuela. Frieda was a legend. She had been with the company for 12 years and had worked her way up the housekeeping hierarchy to become a domineering, no-nonsense manager. She told the others that her style was not negotiable. She was working with a group of low- level, low-skilled employees from a wide range of cultural backgrounds who had no career aspirations. She accepted that staff turnover would always be high in the housekeeping department and insisted that this should be taken into account when dealing with staff. She said that she needed to be tough and task orientated - she and her staff were there to get the job done and not to socialise. They all had families to go home to. Consuela, on the other hand, was an ex-school teacher and a people-focused person. She and Frieda had major discussions about 'team building' and providing support for staff self- development. Frieda always told Consuela she was wasting her time. Housekeeping was too busy, with too much pressure, to suit anything but an autocratic (authoritarian)style.
Define all the styles of leadership outlined in the above case study
Whose approach do you favour, Frieda's or Consuela's? Please explain your answer using the concepts you learnt about leadership styles.
Given that most tourism and hospitality operations have certain periods in which work pressures are extremely high, how do you think that this should be considered by supervisors when thinking about their leadership style?

9	Detail 3 different ways you can recognise or reward a team member? Explain the benefits of each method you detail
10	List 5 benefits that flow from effective teamwork within a team.
11	Describe 3 actions you can follow when organising your team to be successful

12	What are the main benefits of organisational planning when it comes to your team?
13	What consultation processes should be used when planning for your team? How do you disseminate the information you received through consultation to your staff and team members?
14	Explain how KPI's can influence an organisations service performance?

15	What expectations regarding roles and responsibilities could a manager reasonably require from team members in an organisation.
16	Why should managers involve team members in the decision-making process.
17	Name 3 methods of communicating changes or providing information for organisational policies and procedures.

18.	List 3 features of open and supportive communication
Open communication: Supportive communication: