1. Maricopa Countys Public Defense Services Agency (the public defenders office) tracks performance metrics very closely. Table 9.2 is from the FY [Fiscal Year] 2014 Annual Business Strategies: Adopted Budget document. Examine the trends and the connections between the measures and the expenditure dollars. Does the FY 2014 adopted budget seem reasonable? TABLE 9.2 Maricopa County Public Defense Services Agency Performance Measures Note: FY 2013 Revised refers to the active official budget. FY 2014 Adopted refers to the original budget approved by the Board of Supervisors. Source: http://www.maricopa.gov/Budget/pdf/MCABS2014.pdf (p. 762).

2. Sky High School has significant student dropout and failure rates among its senior-year classes. To address this issue, it has obtained grant funding for the senior class. Because this problem appears to be dispersed across the entire senior class, some elements of the program serve all the seniors, even those who appear successful and on track toward graduation throughout the year. The objective of the program is for the students to complete the senior year and graduate. Success of this retention program is determined to be graduation. The data in Table 9.3 are available. TABLE 9.3 Sky High School Senior Class Retention Program Performance Measures Please provide measures of process and financial measures of efficiency and effectiveness. Is the Sky High School guidance office making progress towards its mission? Why or why not?

REV VS ADOPTED FY 2012 ACTUAL FY 2014 ADOPTED Measure Measure Type Result FY 2013 REVISED FY 2013 FORECAST Description VAR 8.0% Percent of Parent Child/Case Dependency Petitions not Granted Number of Dependency Parent/Child Cases Resolved Net Parent/Child/ Case Dependency Assignments 43.2% 41.1 % 43.896 44.4% 3396 Output 7,464 7,322 6,434 7,782 6.3% Demand 11,422 9,488 12,480 14,352 4,864 51.3% Efficiency Cost per $951.78 $967.88$1,368.21 $1,471.60 $(503.72) -52.0% Dependency Parent/Child/Case Resolved 100-GENERAL TOTAL USES $7,104,065 $7,104,065 $7,086,827 $7,086,827 $8,803,090 $8,803,090 $11,451,996 $11,451,996 $(4365169) $(4365169) -61.6% -61.6% School Year Number of seniors who complete their senior year Number of high school students graduating Number of seniors enrolled first day of school Expenditures for retention program 1267 1240 1322 $3,565,053 $3,350,166 $3,422,658 $4,257,852 $4,257,852 1250 1200 1377 2011 1225 1159 1294 1223 1125 1258 1260 1206 1294