1. Name the seven concepts for an effective TQM program. (9 Points) 2. What internal issues must managers address when outsourcing? (9 Points) 3. What are the three phases involved in the management of a large project? Explain them (9 Points) 4. Name different supply chain strategies and explain one of them (9 points) 5. What are the main measures of measuring supply chain management performance? Explain. (9 points)