1. Name the seven concepts for an effective TQM program. (9 Points) 2. What internal issues 6. Given the project within the table below calculate (13 Points) a. Calculate the ES. EF, LS, LF, and Slack for ench activity. b. What is project completion time? c. What is the critical path? Preceding Activity A B D E F G Duration 2 5 1 10 3 6 8 B A.D C E,F Consider the person which repairs vehicles that break down at an average of 2-12 vehicles per day. This person can service an average of 1 - 15 vehicles per day with a repair time distribution that follow an exponential distribution. (Model A) (12 Points) a. What is the utilization rate for this service system (p)? b. What is the average time before the facility can return a breakdown to service (Ws)? e. How much of that time is spent waiting for service (W)