1 of 30

Which of the following correctly describes the order of the evolution of ERP systems?

Answer options for question 1

None of these answers are correct

MRP, MRP II, ERP, ERP II

ERP, MRP, ERP II

MRP, ERP, ERP II

MRP, MRP II, ERP

Question 5 of 30

Which of the following is not a risk associated with ERP implementation?

Answer options for question 5

Choosing the wrong ERP

Choosing the wrong consultant.

Choosing the wrong project manager.

All of these are risks associated with ERP implementations.

Opposition to changes in the business culture

Question 7 of 30

Which of the following approaches is not a common approach to performing a cost-benefit analysis of an IT project?

Answer options for question 7

SWOT analysis

Net present value (NPV) analysis

Breakeven analysis

Business case approach

Return on investment (ROI) analysis

Question 8 of 30

The Shipping department does a reconciliation that is intended to ensure that:

Answer options for question 8

credit has been approved

the customer is billed for the exact quantity shipped

the goods shipped match the goods ordered

none of these answers are correct

inventory records are reduced for the goods shipped

Question 9 of 30

ERP OLAP applications usually do not include ______________.

Answer options for question 9

decision support systems

what-if analysis

none of these answers are correct

logistics systems

ad hoc analysis

Question 10 of 30

Corporations process their transactions over different time frames. Business transactions that are processed as they occur is an example of

Answer options for question 10

source data automation

TPS

OLTP

batch processing

ESS

Question 11 of 30

The Customer Order Process typically includes activities that take place in all of the following functions, except the ______________.

Answer options for question 11

sales function

logistics function

accounting function

production function

regulatory reporting function

Question 12 of 30

Controlling day-to-day operations is the responsibility of ____________.

Answer options for question 12

top management

middle management

executive management

operations management

human resources management

Question 13 of 30

Database management tasks do not include:

Answer options for question 13

Deletion

Summarization

Storage

None of these answers are correct

Retrieval

Question 14 of 30

The Government Compliance function is typically found in the ___________ functional area of operation of a company.

Answer options for question 14

Marketing and Sales

Legal and Regulatory

Supply Chain Management

Accounting and Finance

Human Resources

Question 15 of 30

Which of the following is false?

Answer options for question 15

Data from TPS systems feeds ERP systems.

Reports from information systems are used in all levels of the organization.

Information systems within an organization support internal and external processes.

Information systems are only used by large organizations.

Corporate data is supplied by Transaction processing systems.

Question 16 of 30

In most companies, specific authorization is required for all of the following except:

Answer options for question 16

sales on account which exceed the credit limit

none of these answers are correct

sales of goods at the list price

write off of an uncollectible account receivable

a cash refund for goods returned without a receipt

Question 17 of 30

All of the following have been identified as a reasons for ERP implementation failures, except:

Answer options for question 17

Failure to include affected employees in planning

Lack of documentation

No change management processes

The complexity of the planning

Insufficient training

Question 18 of 30

Which of the following is the purpose of the sales invoice?

Answer options for question 18

To select items from inventory for shipment

To record reduction of inventory

To transfer goods from seller to shipper

None of these answers are correct

To bill the customer

Question 19 of 30

_____________ applications are usually not part of an ERP's core applications.

Answer options for question 19

None of these answers are correct

Business Planning

OLAP

Sales and Distribution

OLTP

Question 20 of 30

Which of the following statements regarding ERP installation is least accurate?

Answer options for question 20

The phased-in approach is more suited to diversified businesses.

None of these answers are correct

ERP fails because some important business process is not supported.

For the ERP to be successful, process reengineering must occur.

When a business is diversified, little is gained from ERP installation.

Question 21 of 30

Which of the following is an example of a non-financial transaction?

Answer options for question 21

None of these answers is correct

Log of customer calls

Sale of products

Purchase of inventory

Cash disbursement

Question 22 of 30

All of the following are purposes of the Transaction Processing System, except:

Answer options for question 22

Converting economic events into financial transactions

Distributing essential information to operations personnel to support their daily operations

None of these answers are correct

Measuring and reporting the status of financial resources and the changes in those resources

Recording financial transactions in the accounting records

Question 23 of 30

______________ is not an alternative method or tool for systems development.

Answer options for question 23

Software-as-a-Service (SaaS)

Rapid application development (RAD)

Agile development

End-user development

Joint application design (JAD)

Question 24 of 30

Which of the following types of reports show a greater level of detail than is included in routine reports.

Answer options for question 24

Drill-down

Exception

Key-indicator

Ad hoc

Routine

Question 25 of 30

The _____________ document triggers the revenue cycle.

Answer options for question 25

journal voucher

sales order

sales invoice

none of these answers are correct

customer purchase order

Question 26 of 30

Which of the following would be the most effective internal control procedure to prevent or detect the creation of fictitious credit memos for sales returns?

Answer options for question 26

Limit access to credit memos

Require management approval for all credit memos

None of these answers are correct

Pre-number and sequence check all credit memos

Supervise the accounts receivable department

Question 27 of 30

_________________ is a model developed to analyze the direct and indirect costs of owning and using hardware and software.

Answer options for question 27

Return on investment

Internal rate of return

Net present value

None of these answers are correct

Total cost of ownership

Question 28 of 30

The drawbacks of ERP systems include all of the following except:

Answer options for question 28

They are complex

They consist of modules

They are time-consuming to implement

They are expensive

Companies may need to change existing business processes to fit the software

Question 29 of 30

Which of the following are the most successful solutions or problem-solving methods for achieving a business objective.

Answer options for question 29

Best practices

Enterprise solutions

Business processes

Business functions

Optimal strategies

Question 30 of 30

The characteristics of ERP systems include all of the following except:

Answer options for question 30

including a set of interdependent software modules

they are expensive and time-consuming

providing information necessary to control the business processes of the organization

typically fitting an organization's existing business processes

integrating the planning, management, and use of all resources of the organization