1. QFD is a tool to ensure alignment between customer needs (Critical to satisfaction (CTS) measures) or requirements and technical requirements. The Lean Six Sigma team developed a suggested QFD matrix (shown below). Complete the matrix by identifying the absolute weight and the relative weight. Comment on your results and identify the priority recommendation for your project (20 points).

2. Based on your answers/analysis above (Questions 1-16), please use the ASQ control plan template. Please be sure to list your improvement plan and recommendations (30 points).

Project name: BHS discipline process Technical requirements Importance (6) Logging tardiness (8) Parental involvement for repeat offend (12) Automate discipline process (10) Use focused discipline consequences (7) Faculty reward system for discipline (2) Discipline dashboard (5) Common offenses (1) Tailored discipline process (4) High risk freshmen students (9) Best discipline process practices (11) Impose in-school suspension vs. OSS (3) 9th grade positive behavioral system Customer requirements Reduction of number of discipline referrals 38 Classroom discipline consistency 19 Teacher/parent/counselor integration 15 Adherence to code of conduct 10 Classroom contro 8 Teacher/parent contact 7 Minimize classroom discipline issues 3 Absolute weight Relative weight