1.

"Quality" refers to the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

Select one:

True

False

2.

In a SMART goal, S stands for:

a.

Sales.

b.

Specific.

c.

Special.

d.

Smart.

3.

Picketing involves workers congregating outside the workplace to publicize their position.

Select one:

True

False