1.

Question 1

As a project manager, you're overseeing the launch of a new product: a portable, solar-powered stove. Before beginning the project, you set a criteria for the desired outcome: It must maintain a specific cooking temperature for a set period of time. Which quality management concept does this criteria represent?

Quality control

Assurance planning

Quality planning

Quality standards

Question 2

Which quality management concept takes place throughout the entire project lifecycle and focuses mainly on audits and testing during the development process?

Quality control

Quality planning

Quality standards

Quality assurance

3.

Question 3

A project manager sets clear expectations with customers about when they'll communicate certain project updates and changes. To gain the customers' confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?

Empathic listening

Trust-building

Negotiation

Quality planning

Question 4

During a user acceptance test (UAT), the users identify outliers that the original requirements didn't account for, such as an extreme use of the product. What UAT quality control step does this represent?

Unknown cases

Business cases

User error cases

Edge cases

Question 5

A project manager is considering process improvements. They identify that their team is too slow when delivering a service. They have an educated guess about what's causing the problem and how to fix it. What's the term for this educated guess?

Control

Variable

Research

Hypothesis

6.

Question 6

As a project manager, you identify a process-based problem you'd like to improve. To better understand the problem, you examine the technology to understand its root cause and interview the team on how it's impacting their performance. Which DMAIC step did you apply?

Measure

Analyze

Control

Define

7.

As a project manager applying the PDCA process, you've already attempted to fix a process that you believe is causing a common customer complaint. As your next step, you compare your results to the goal to determine if you fixed the issue. What PDCA step will you apply?

1 point

Plan

Do

Check

Act

8.

Which parts of a company ecosystem rely on continuous improvement to have collective and separate successes? Select all that apply.

Programs

Portfolios

Performances

Projects

Question 9

Which of the following is a retrospective best practice?

Use "you" language to communicate clearly and reduce confusion across the team

Focus on more negative aspects than positive so the team can improve more quickly

Assign blame so teammates know who did what wrong

Change perspectives so that the team can better understand another person's point of view

10.

Question 10

As a project manager, you hold a retrospective. During the meeting, you have a discussion about risks that could become issues if not addressed this quarter. You also inform the team that you're passing ownership of the project to someone else. In the retrospective notes, you include the contact information of the new project manager and links to any relevant documentation. Which retrospective step does this represent?

Action items

Future considerations

Lessons learned

Risks that materialized