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Manager's Hot Seat: Power and Influence: Ollie Surf Shop

To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders. This activity is important because managers need to be able to influence those around them in order to gain their commitment. Influence tactics may be hard or soft, and the tactic chosen may be contingent on the particular situation at hand. The goal of this activity is to provide you with problem$-$solving skills when it comes to issues related to power and influence.

It's November and the holiday rush is upon a midsize retail surf store. The store manager is having a meeting with some of his staff. They are disgruntled about two new policies that have been put in place. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second, employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How would you?

In Mark's absence$,$ what source of power does Sherry have in enforcing Ollie's holiday scheduling policy?

Multiple Choice

expert

leader$-$member exchange

laissez$-$faire

legitimate

reward