1. Search through several business magazines or use an Internet search engine to find recent articles that describe potential social or ethical issues related to the use of an information system. Write a summarized report on your findings. [5] 2. Assume that you have decided to open an Internet site to buy and sell used music CD's Describe your approach to customer relationship management for your new business. [5] 3. Briefly discuss the pros and cons of e-mail versus voice mail. Under what circumstances would you use each? 151