1. Set up a Training plan for staff members on the newly developed policies and procedures. Part A (Q4) 2. Explain how new or developed policies and procedures will be implemented in the respective areas of the business in relation to Part A (Q3) 3. How will you monitor the implementation of the practices over service periods, ensuring adherence to the policies and procedures, outline what tools you will use to record and monitor this area. 4. How will you gather feedback from customers and staff during each service period to assess the effectiveness of the practices, give an example of a document you will use to get consistent feedback for customers and staff