1. So, when the actor in the video states: "It's not that I'm lazy, it's just that I don't care", was there anything covered in Section 11.4 that a manager could realistically encourage somebody like this to care? Would a pay-for-performance strategy help solve this kind of motivation issue?

2. Which of these "drivers," if any, could solve motivation problems like the one shown in the video clip from "Office Space"? Do you think motivation is mostly the responsibility of the manager and the organization, or should employees be self-motivated?

And Separate references with separate answers