1. Social computing can be a challenge for IT organizations because:

A. no one in the IT organization typically knows anything about social computing.

B. the IT organization has to protect the corporate data assets and more sharing of information via social computing makes securing the data more challenging.

C. businesses frequently want to avoid social computing altogether and the IT organization is responsible for implementing every new technology possible, whether the business wants it or not.

D. social computing always adds costs and never adds value.

2. If employees are allowed to make online updates to their own personnel information, such as mailing addresses and direct deposit accounts for paychecks, without going through the HR organization, this is an example of information technology being used to:

A. simplify internal business processes.

B. strengthen relationships with suppliers.

C. improve relationships with customers.

D. increase top-line growth.

3. IT can help to deliver a good customer experience by providing systems to ensure:

A. products and services are delivered consistently and as promised.

B. products are very cheap, even if the service is poor.

C. research and development costs are effectively managed.

D. payroll is done on time -- happy employees mean happy customers.

4. Social media and big data involve:

A. improved data and information capabilities.

B. a business strategy for data.

C. new skills and tools.

D. all of the above.

5. As part of the innovation process:

A. a proof of concept often precedes a pilot.

B. pilots are discouraged because they cost time and money.

C. once a pilot is successful, there is no need for additional work to put it into production.

D. we assume that every proof of concept will be successful.

6. Reports, dashboards, data mining, and real-time analysis are examples of:

A. social media.

B. business intelligence.

C. database management systems.

D. technology infrastructure.

PLEASE DO NOT ATTEMPT TO ANSWER UNLESS YOU CAN ANSWER ALL 6 QUESTIONS!