1. (TCO 7) Workers in a McDonald's are trained to cook, clean, fill drinks, take orders, and fill orders. During a shift they work each job for one hour. This is an example of job (Points : 2) specialization. rotation. delegation. enlargement. enrichment. 2. (TCO 7) With job enrichment, workers can ____. This does not occur with job enlargement. (Points : 2) periodically move from one job to another complete more of the same type of tasks experience enhanced pride because they excel at one narrow task find their authority and responsibility are increased take longer and more frequent breaks 3. (TCO 7) Which of the following is the MOST commonly used basis for departmentalization, especially among small businesses? (Points : 2) Location Function Product Customer Sequence 4. (TCO 7) U.S. military organizations used to have a policy that required officers to eat separately and maintain some social distance from enlisted personnel. The current separations are far less distinct. The military is eliminating some of its ____ organization design. (Points : 2) bureaucratic dynamic administrative scientific behavioral 5. (TCO 7) Because the Department of Motor Vehicles operates in a fairly stable environment and has no domestic competitors, Burns and Stalker would agree that the ____ design would be best for the DMV. (Points : 2) mechanistic organic matrix System 3 hybrid 6. (TCO 7) As organizations move through the stages of the organizational life cycle from birth to maturity, they do NOT (Points : 2) tend to increase in size. become more mechanistic. devote more attention to planning. reduce the size of their staff component. become more decentralized. 7. (TCO 7) Microsoft announced it would start giving employees stock shares instead of stock options and that it would record the stocks as expenses on its books. It was undergoing (Points : 2) organization development. organization evolution. organization change. organization implementation. organizational structure. 8. (TCO 7) Metavante Corporation is a provider of data processing for banking companies. In a ____ change, it decided to buy Derivion Corporation, a company that allows organizations that bill consumers -- utilities, insurance firms, and telecommunications companies -- to outsource electronic billing functions. Metavante has a long-term growth strategy that it has been implementing in an orderly fashion, and the purchase seemed appropriate to further its strategy. (Points : 2) functional planned line management reactive hierarchical 9. (TCO 7) Andrea had worked in the marketing department for 27 years. She knows the history and successes of the office better than any other employee. When change is suggested, she is reluctant because she remembers accomplishments related to the current way of doing things. As a result of ____, she is resistant to change. (Points : 2) uncertainty a high level of risk propensity threatened self-interests different perceptions feelings of loss 10. (TCO 7) The members of the various boards of a church annually hold a retreat at which they discuss actual or potential problems as well as various issues of concern to the members. This is an example of an organization development intervention technique known as (Points : 2) diagnostic activities. intergroup activities. third-party peacemaking. team building. process consultation. 11. (TCO 7) Briefly describe the relationship between organizational strategy and organization design. Be sure to include the effects at each level of strategy. (Points : 5) 12. (TCO 7) You are the internal relations manager for Elan, an Irish biotech firm, when it is acquired by Johnson and Johnson. How will you help the top management team overcome resistance to the new ownership? (Points : 5)