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1. The service recovery of the company can bring back lost loyalty from the service provider. TRUE OR FALSE? Explain your answer. 2. It will

1. The service recovery of the company can bring back lost loyalty from the service provider. TRUE OR FALSE? Explain your answer.

2. It will always be possible that in an event that customer experiences service failure and if the service provider recovers from the situation well enough ,it will be an assurance that customers will be more loyal than they ever were before. TRUE OR FALSE? Explain your answer.

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