1. Think about the net promoter score question, "What is the likelihood that you would recommend a company such as a restaurant, airline, or online service?" What factors would drive you to give a 9 or 10 to this question? Base your answer on a specific product or service encounter that you have experienced. Jou paper should be 2-3 pages in length. All papers in this class should be APA format, double spaced, in 12 P. Font. A title page and reference page are required, but do not count towards the 23 page requirement. Minimum of 2 references for all papers are expected. Paper is due by Sunday of Module 13 by 11:59PM CST