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1. Think of a service industry entity or hospitality segment, and provide an example of a promise its marketing makes that may have weighed in
1. Think of a service industry entity or hospitality segment, and provide an example of a "promise" its marketing makes that may have weighed in your decision to patronize them. Detail specifics as to whether or not that "promise" was kept and how you responded
2. Use at least two examples to describe how a hotel or restaurant deals with the intangibility, inseparability, variability, and perishability of the services it provides.
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