1. This case study is from a system built some time ago. Can you identify a system since 2005 which has done as poorly as this system, or been far more successful than the case study presented? Identify your system interface design and provide three examples of how the system you have selected supports specifics golden rules.

Wanted by the Police: A Good Interface By KATIE HAENER NOV. 11, 2004 From: The New York Times, Technology section, not-for profit classroom used. SAN JOSE, Calif. SAN JOSE has a reputation as one of the safest large cities in the nation, with the fewest police officers per capita. Yet a number of the 1,000 officers in this city of 925,000 in the heart of Silicon Valley have been worrying about their own safety of late. Since June, the police department has been using a new mobile dispatch system that includes a Windows-based touch-screen computer in every patrol car. But officers have said the system is so complex and difficult to use that it is jeopardizing their ability to do their jobs. Officers complain that routine tasks are so difficult to perform that they are discouraged from doing them. And they say that the most vital safety feature -a "call for assistance command that officers use when they are in danger - is needlessly complicated. "Do you think if you're hunkered down and someone's shooting at you in your car, you're going to be able to sit there and look for Control or Alt or Function?" said Sgt. Don DeMers, president of the San Jose Police Officers' Association, the local union and the most vocal opponent of the new system. "'No, you're going to look for the red button." Officers also say they were not consulted about the design of the user interface -how information is presented and how commands are executed using on-screen and keyboard buttons. Many have said they wish the department had retained and upgraded the old system, in place ince 1990 Such complaints have a familiar ring. Anyone who encounters technology daily - -that is to say just about everyone has a story of new hardware or software, at work or at home, that is poorly designed, hard to use and seemingly worse than what it was intended to replace. Yet because the safety of police officers and the public is involved, the problems in San Jose are of particular concern At the heart of the dispute is the question of how much the technology itself is to blame, how much is a training problem and how much can be attributed to the predictable pains associated with learning something new. Any new technology, whether it is a microwave oven or the controls of a Boeing 777, has a learning curve. And often the user interface, the all-important gateway between person and machine, is a dizzying array of buttons or keys that have to be used in combinations. It can take weeks, sometimes months, of training and adapting for people to become comfortable with a new ystem. Police department officials in San Jose have acknowledged that the off-the-shelf system, which cost 54.7 million, has had some bugs, yet they say the software vendor, Intergraph Corporation. of Huntsville, Ala., has fixed many of them