1. What is ABC business value? Describe in detail (tangible and intangible elements) 

2. How do the project managers contribute to the success of the company? 

3. Describe in detail the interpersonal skills you should own while managing a project to achieve the best project output. 

4. How are interpersonal skills valuable while communicating with the following stakeholders: your manager, your team members (from junior to team lead), and your clients. 

ABC is an IT company specialized in developing web-based and mobile applications. Each application is custom designed according to customer requirements. Project managers are assigned to each project only after the sales department has a signed contract. The project managers can come from anywhere within the company. 

The assigned project managers can be responsible for as many as seven projects at one time. In the past, there has not been enough emphasis on project management. At one time, ABC even assigned trainees to perform project coordination. All failed. At one point, sales dropped to an all-time low, and there were some losses. It was decided then by the board of directors to appoint a new senior management team that would drive the organization to excellence in project management. Project managers were added through recruitment efforts and a close examination of existing personnel. Emphasis was on individuals with good people and communication skills. The following steps were implemented to improve the quality and effectiveness of the project management system: 

• Outside formal training for current and future project managers 

• Modification of the current methodology to put the project manager at the focal point 

• Involvement of project managers to a greater extent with the customer