1. What is critical thinking? Why do employers value this approach in a work environment?

2. Outline two (2) situations where critical thinking concepts can be applied to a workplace practice. 3. What are three (3) key characteristics of critical thinking? 4. Name two (2) reliable sources of information for developing a social media policy and procedure. 5. What are two (2) benefits of adopting a critical thinking approach in the workplace?

6. What are two (2) features and two (2) limitations of the following complaints-handling procedure?

Complaints-handling procedure:

1. Listen to the complaint and be understanding towards the person who is making it.
2. Record the complaint
3. Discuss options for fixing the problem
4. Implement a solution
5. Follow up with the person who is making the complaint

7. Why is it important to analyse an existing or proposed workplace practice or procedure to check for limitations? 8. How can critical thinking concepts help you to find solutions to workplace limitations?

9. Name two (2) pieces of legislation (Acts) that could provide information about different work practices. What type of information does each piece of legislation provide?

11. Name the six (6) key components of a typical decision-making process.

12. You may have to present a proposal suggesting solutions to workplace limitations to your organisation. What topics could you include in your presentation to show how you decided on solutions? Identify three (3).

13. A 'defensible decision' means you can defend the thinking and reasoning that led to it. What actions should you take to help you reach a defensible decision that you can justify to stakeholders? List at least two (2).

14. What are three (3) aspects to consider when you are reviewing a decision-making process?

16. Self-reflection is a key component of self-development. Identify one (1) self-reflection tool and explain how it could be useful in your self-development in your role.

17. What are three (3) areas to consider when self-reflecting on a decision-making process?

18. Describe the steps you would take to plan a process evaluation.