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1. What KPIs indicate a crisis? What service crisis is L'Oreal currently facing? 2. Is factory correct in claiming there is an issue with the

1. What KPIs indicate a crisis? What service crisis is L'Oreal currently facing?

2. Is factory correct in claiming there is an issue with the demand plans?

3. How would you describe the relationship between the CAP factory and the vendor?

4. Is the factory correct to maintain the production plan for SKUs it knows it cannot make?

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