1. What methods from the textbook did the employee use to build a relationship with you as the customer? 2. Look at your list from the previous question. What was one method from the textbook you saw the employee, or store, use that was a particularly effective way to build a relationship with its customers? Why? 3. Where did you see a missed opportunity for the employee, or store, to use an approach from the textbook to build a relationship with its customers? 1. What methods from the textbook did the employee use to build a relationship with you as the customer? 2. Look at your list from the previous question. What was one method from the textbook you saw the employee, or store, use that was a particularly effective way to build a relationship with its customers? Why? 3. Where did you see a missed opportunity for the employee, or store, to use an approach from the textbook to build a relationship with its customers