1. When we jump to a conclusion about a person based on the initial information we receive about them this is referred to as the:

a.Recency effect

b.Fundamental attribution error

c.Projection effect

d.Primacy effect

2.Emotions are physiological, behavioural and psychological episodes whereas attitudes are:

a.Rational processes

b.Emotional processes

c.Assessed feelings

d.Values

3. Which of these jobs would NOT normally require emotional labour?

a.Software coder

b.Social workers

c.All of the options listed here are correct

d.Debt collector

4. According to the MARS model motivation, ability, and role perceptions are moderated by which of the following?

a.Situational factors

b.Self-concept

c.Emotions and attitudes

d.Organisational citizenship behaviours

5. Selective attention and environmental stimuli are two components of:

a.The 'Big Five' personality dimensions

b.Attribution theory

c.The Johari Window

d.The perceptual process