1. Which of the following is a diagnostic question a leader might ask to diagnose potential problems with low- or average-performing employees?

A. Did the employee ask enough questions?

B. Were enough rewards given to the employee?

C. Was the employee punished for not attaining a goal?

D. Were the goals set forth challenging?

2. All the following are recommendations to ensure the success of a profit-sharing program EXCEPT

A. make sure only managers are involved in the program's creation.

B. set clear goals for the program.

C. tie the program to the company's strategies.

D. ensure employees understand the metrics that the program is measuring.

3. Jess and her manager set forth a sales goal for her to meet for the upcoming quarter. Jess is committed to reaching the goal, but feels it is too challenging. Because of this, Jess will most likely expend little effort in reaching this goal.

A. True

B. False

4. According to "Change Competency: Nucor's Profit-Sharing Program," how are employee bonuses determined?

A. by the number of "safe working days" the team accumulates

B. by the quality and tons produced and shipped by a team

C. by the amount of total hours worked by the team

D. on an individual basis and not on a team effort

5. "Across Cultures Competency: Hewlett-Packard" discusses Bonnie Nixon-Gardiner's effort to have Dell, IBM, Intel, and other companies join with Hewlett-Packard in formulating the Electronic Industry Code of Conduct. This code of conduct addresses all of the following EXCEPT

A. banning the use of child labor.

B. banning unauthorized inspections of plants.

C. banning the use of forced labor

D. banning excessive overtime.