1. Which of the following is an effectiveness indicator?

a.	telephone response time
b.	cost per unit
c.	return on revenue
d.	number of minutes to process a document

2. What does economy determine?

a.	management guidelines
b.	the acquisition of resources
c.	the setting of priorities
d.	the SWOT analysis

3. What type of tool is a job description?

a.	a concurrent control tool
b.	a screening control tool
c.	a preventive control tool
d.	a corrective control tool

4. __________________________ indicators can be defined as the degree of success in attaining an organizational units objectives.

5. In controlling, a __________________________ standard determines how many minutes or hours it is required to perform a specific task.

6. Which of the following is a financial need?

a.	revolving credit
b.	bond payable
c.	inventories
d.	working capital loan

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7. Which form of financing is used to finance trade receivables?

a.	mortgage
b.	factoring
c.	consignment
d.	conditional sales contract